Over the years, our services have supported the full spectrum of customer and user research needs across many clients. Based on the extensive experience, recently we started to crystallize and focus on three tracks of services that have proven to bring most benefits to businesses:

Full-Cycle Innovation Research

We help drive product innovation through a comprehensive system of innovation research, and have helped leading companies — such as Google, Facebook, Twitter, Stripe, eBay, PayPal, and Home Depot — with innovation strategy and execution:

Lean UX Research Program

Conducting user research with agility and relevance is key to timely integrating user insight into business decision making. We have deep expertise in this area, having helped leading companies — such as eBay, StubHub, and PayPal — set up and run lean user research programs: 

Set Up UER Process

For any company to use user insight to grow business, the very first step is to have a robust user research process supporting user-driven product development. We’ve helped leading companies  — such as Google, Barclays, BlackRock, and StubHub — set up and evolve research processes that worked very well:

Contact Frank Guo to see how we can help: